Hello Luxy Jewelry Care:

The 99% of our jewelry are made of High quality water resistant and durable materials to maintain their colors. However, you need to clean your jewelry with clear water if you wear them at pool or at beach. We also recommend it to clean it with a micro fiber cloth every time you use them to help them last longer. Every human has a different PH that can make your jewelry tone it down, and type of skin; we are not responsible for any reaction wearing our jewelry. 

We have tested our jewelry in different type of water and have last for years. However, our jewelry is not Pure Gold. If you are looking for a lifetime jewelry, there are other options in the market but Water Resistant Jewelry is an affordable option that can last for a couple year with the right care. 

Jewelry by nature is delicate and refine and it should be worn and handled with care. Avoid direct contact with hard objects.

However, here are a few recommendations that are included in our Jewelry Care Card to ensure that your jewelry will last longer:

• Keep it Dry! Store your Jewelry individually or in pouches.
• Avoid substances such as perfume & other chemicals when wearing our Jewels, to prevent discoloration. 
• Don't wear your jewelry when you will be swimming or sweating to last longer. Our jewelry is water friendly but always read the product description because there are some pieces that are just Gold plated or with delicate crystals that we do not recommend to wear them on water.
• For extra care, gently wipe each piece of jewelry to clean of any products or natural skin oil, with a soft jewelry polishing cloth. 

CARE INSTRUCTIONS FOR YOUR STAINLESS STEEL JEWELRY:

Your Luxy Envy Jewelry could be on stainless steel and hypo-allergenic. Stainless steel is durable and resists corrosion and oxidation. Our jewelry will not rust, tarnish, or turn your skin green, even if worn daily.  

More reasons why Stainless Steel is the best...

The health benefit is it's hypoallergenic. This is a great choice for all those who have sensitive skin to certain metals.

This will not turn your skin green or any other color. Unlike many other metals, these are safe to wear and no harm will come if you wear stainless steel for life.

Stainless steel does not fade. It's durable and near scratch proof. Stainless steel shines just like real silver or gold.

Your Luxy Envy is more than just an everyday jewelry piece... they're your memories. Preserve your memories by ensuring the longevity of LUxy Envy jewelry with these basic care instructions...

Stainless Steel Care Instructions...

Like many other metals, stainless steel can get scratched and lose it's luster, therefore becoming dull. However, this does not mean you throw out your stainless steel jewelry since restoring it is easy to do and can be done right at home.

1. Soap and Water...

The simplest way to clean your stainless steel jewelry is with a bit of soap and water when it's dull and dirty. This helps clean off any pollutants and grime on your jewelry. Remember to please use a mild liquid soup and warm water. 

Soak the stainless jewelry in a bowl containing a mixture of mild soap and warm water and let sit for a few minutes. Next, take a soft cloth and rub the jewelry. For hard to reach areas, like grooves or engravings, you can use a soft-bristled toothbrush that will ensure you reach those hard to get places. Once you've thoroughly cleaned off your jewelry, reassure you've dried your piece with another lint-free cloth to remove all possibilities of water spots.

2. Baking Soda...

Believe it or not, baking soda is a great cleaner for stainless steel jewelry. Making a thick paste of baking soda mixed with water, use a toothbrush to slowly clean your jewelry. Once you've cleaned it thoroughly take a lint-cloth to dry your piece an ensure it's completely dry. (YouTube has many videos that show how to do this)

 3. Gel Tooth Paste

This was another method that many people swear by to clean their jewelry among many other things. As this may be an okay method, it is pertinent that you are careful of the type of toothpaste you use. Stay away from any kind of toothpaste that has whitening agents as they can be abrasive and harsh. The toothbrush ensures those hard to reach areas of your stainless jewelry piece are squeaky clean.

Helpful Tips and Things to Avoid...

Avoid harsh chemicals. Bleach and chlorine can damage the surface of stainless steel metal, therefore, we recommend you remove any jewelry before swimming in chlorinated pools.

If you choose to go with a jewelry cleaner, make sure that it is safe to use on stainless steel metals, as some cleaners can be abrasive and scratch steel.

Avoid storing your jewelry with other sharp objects or jewelry as this could scratch it instead of store your stainless steel jewelry separately in a fabric-lined box or the cloth pouch that was included with your item.

We want Your Luxy Envy Jewelry to last a lifetime. With the proper care, your stainless steel piece will maintain its luster for many moons to come. 

Ten Ways to Extend the Life of Your Gold Plated Jewelry

1. Wash your hands before putting on or taking off plated jewelry.
2. Put on gold plated earrings after you’ve applied your perfume.
3. Put on your plated jewelry after you have applied lotion or put on makeup.
4. Take off your plated rings or bracelets before chopping tomatoes for dinner.
5. You also might want to remove your plated jewelry before changing junior’s diaper.
6. Avoid rubbing plated bracelets and necklaces against each other. Try to prevent plated rings from banging into counter tops and rubbing against car keys buried in pockets and purses.
7. Don’t swim in your plated jewelry. See below.
8. Don’t wear your plated jewelry when you’ll be sweating profusely. Covered later.
9. Clean your plated jewelry gently, and don’t rub it. Covered later.
10. Store your gold plated jewelry in a pouch or soft cloth separate from other jewelry.

Seriously, Salt Water can Hurt Your Plating

I’ve been asked why salt water would effect gold plating. Plating is an electrical process, and salt water is a good conductor of electricity. Getting technical here, molecules of salt are made of sodium ions and chlorine ions. When you combine salt with water molecules, the water molecules pull the sodium and chlorine ions apart so they are floating freely. Those ions are electricity carriers through water. What electricity in the plating process deposits, water and salt in the ocean can to a lessor degree un-deposit. If you swim regularly in the ocean it will speed the breakdown of your plating.

Rose gold plating is particularly vulnerable to salt water. This is because salt is corrosive to copper and there is a lot of copper in rose gold plating.

Why Swimming Pools and Jacuzzi’s Can Damage Gold Plated Jewelry

The chlorine and other chemicals added to swimming pools and hot tubs can also produce adverse effects on plated jewelry. The chlorine in Jacuzzi’s and pools, will attack various metals. This will hurt your plating. It can cause a dull look or an uneven look to the gold.

Perspiration and Your Personal PH level

Last but not least, one’s own body chemistry can be harsh on plating. Just like fruit, some people are more acidic than others. Depending on one’s diet, it’s not uncommon for chemicals perspired through the pores of the skin to cause plated jewelry to tarnish and discolor.

Some people sweat more than others. If Jill works out for two hours every day and Joyce is a CPA riding a desk, Jill should remove her plated rings before going to the gym and Joyce,  can stylishly rock her gold plated bracelets and necklaces while crunching numbers.

Cleaning and Caring For Your Plated Jewelry

Plated jewelry should be cleaned periodically. Even if you’re sure your ring hasn’t been exposed to any of the aforementioned substances, it’s been in contact with your skin—which does perspire.

Wash plated jewelry with warm water. Use a mild soap only if necessary. Getting junk out of nooks and crannies with an old, soft toothbrush is Okay. If you need to use toothpaste use a gentle one with no whitening agents or abrasives in it.

Be gentle and don’t rub too hard. I’ve seen examples of gold plated jewelry where vigorous rubbing with a polishing cloth took off some of the gold plating, revealing the darker less appealing metal underneath.

In some cases WD-40 is a good cleaner for gold plated jewelry. It’s tougher on dirt and sticky substances than gentler dish soap, yet in the short time it is in contact with your plated jewelry, won’t hurt it.

Other jewelry can damage or scratch your plated jewelry. Store your plated pieces separately to extend their life.  

Ten Ways to Extend the Life of Your Gold Filled Jewelry

Gold filled and vermeil products are a great, quality alternative to the much more expensive solid karat gold. It's high in quality & with proper care and storage, you will have affordable jewelry that lasts. It’s the economical way to enjoy the luster of gold without the big price tag.

Gold filled is an actual layer of gold pressure bonded to another metal such as brass. It’s not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant if taken care properly. Most people who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry. Solid gold is of course an exquisite piece of jewelry, but gold filled is an amazing (& affordable!), quality alternative. .

Tips to make it last

• Humidity is the enemy; keep it dry! Store your goodies individually in the air-tight plastic baggie included with your chain necklace.
• Avoid rough wear to slow down the natural process of “wear and tear”.
• Perfume, hairspray & other types of lotion may contain harsh chemicals that can tarnish your jewelry overtime.
• For extra care, gently wipe each piece of jewelry clean of any products and skin oils with a soft jewelry polishing cloth.
• Never use abrasive products to clean your jewelry. They can damage gold plating irreparably.

Haven't bought one yet? Well..., we hope these tidbits have helped provide you with the reassurance you were waiting for. We take pride in our jewelry. So, whether your shopping for a friend, a family member, or for yourself, you can shop Your Luxy Envy Jewelry with the upmost confidence, knowing that we stand behind our product. 

Care Instructions for your Brass Jewelry:

Start by determining if the piece is solid brass or just brass plated. Take a magnet and place it against the brass. If the magnet does not stick, then it’s solid brass. If it does stick to the piece, then it’s plated. Brass-plated pieces can be cleaned by simply scrubbing with hot, soapy water. But, don’t use anything too abrasive or you might rub off the plating.

Polish the brass:

Before you get started on polishing, always wash the brass before polishing it. All you need is warm water and mild dish soap. Use a soft, damp cloth to apply the soapy water, and clean it until all debris, dust, and dirt are gone.

There are plenty of store-bought brass cleaners that you can use. Here's a list of what Sorenson and Hartman consider the best brass cleaners. 

• Brasso
• Bar Keepers Friend
• Twinkle Brass & Copper Cleaning Kit
• Wright's Brass Polish
• Blue Magic

If you don't have any of these at home, don't worry! you can make a natural cleaners at home:

Combine the juice of half a lemon with a teaspoon of baking soda and stir until it becomes a paste. Apply the paste with a soft cloth. If the tarnish is heavy, let the piece sit with the paste on it for 30 minutes. Rinse with warm water and dry. Repeat if necessary.

Slice a lemon in half and cover the cut section with a teaspoon of table salt. Rub the lemon on the tarnished piece, squeezing it as you go to release the lemon juice. Rinse with warm water and dry.

Combine equal parts of all three ingredients to create a paste. Apply a thin layer of that paste to the tarnished brass and leave it for an hour before rinsing with warm water and drying.

When you wondered how to clean brass, you probably didn’t think ketchup would be involved, but—surprise—it is! Tomatoes contain an acid that helps to remove tarnish on brass and other metals; that’s why applying a tomato-based product can work wonders on your brass. Ketchup, tomato paste, and tomato sauce all work equally well. Apply a layer to your brass and leave it on for an hour. Then wash with warm water and dish soap. Let it dry.

Experts says that you may want to leave the tarnish on the brass for an antique vintage look. Sometimes the beauty of an antique brass object is its tarnish, in which case jewelry experts recommends leaving it alone. “Oftentimes it’s best to forgo the polishing process altogether,” noting that polishing antiques could significantly reduce their value. “Too often I see what would be a wonderfully patinated item significantly degraded by a bad decision to restore it to a like-new state.”

Returns & Shipping Policy on Hello Luxy:

Thanks so much for choosing our Business!

Order processing:
All orders are processed in less than 48 hours but during High Season the processing time can be up to 72 hours. 

Shipping:
We send packages to Puerto Rico, United States, Dominican Republic, Mexico and other Atlantic Countries. We offer Free Shipping on orders above $50 in United States and PR. Other countries are not included in the Free Shipping Policy. 
Once the order is processed, the package will be shipped in the next 2 business day and the estimated delivery date is between 3 to 5 days in USA and PR. During high Season you can expect some delays to receive your package. Our main carrier is USPS. Please make sure that you provide the correct address. If you provide a wrong address, we cannot change it when the order has been shipped. 

Returns: 

We take pride in providing high-quality jewelry and exceptional customer service. To maintain the quality, hygiene and safety standards of our products, we have implemented a strict no return policy. Please read the following policy carefully before making a purchase. 

We offer clients the necessary information to take care of their jewelry pieces. Our jewelry has no money back. If the jewelry arrives broken, the customer can return it for exchange or a store credit. The customer has 7 days from the day it was delivered, to contact us.  

Quality Assurance:

We thoroughly inspect all our jewelry items before they are shipped to ensure they meet our quality standards. We inspect every piece before ship it and in most of the cases make videos while preparing your orders.

In the unlikely event that you receive a damaged or defective item, please contact our customer service team at at info@helloluxy.com within 7 days of receiving your order. We will gladly assist you with a resolution. 

We offer returns if we made a mistake in our order or if the item was sent damage. When the item is damage, you need to send us a picture of the item and we will send you the return address and let you know the process to follow. 

The customer must pay the shipping of the return package.

* Customer needs to send the piece in the original jewelry pouch in which it was received.

Cancellation Policy:

Orders cannot be canceled once 24 hours have passed since they were placed. Please review your order carefully before completing your purchase.

By making a purchase from Hello Luxy, you acknowledge and agree to abide by this no return policy. We appreciate your understanding and thank you for choosing us for your jewelry needs.

For Personalize items, we cannot offer returns since the item is made for you. Sorry for the inconveniences!

If  you have any question regarding your order, you can write us an email to: info@helloluxy.com

Best Regards,

Hello Luxy LLC

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If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at info@helloluxy.com and we will start checking it ASAP.

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