Returns & Shipping Policy on Hello Luxy:

Thanks so much for choosing our Business!

Order processing:
All orders are processed in less than 48 hours but during High Season the processing time can be up to 72 hours. 

Shipping:
We send packages to Puerto Rico, United States, Dominican Republic, Mexico and other Atlantic Countries. We offer Free Shipping on orders above $50 in United States and PR. Other countries are not included in the Free Shipping Policy. 
Once the order is processed, the package will be shipped in the next 2 business day and the estimated delivery date is between 3 to 5 days in USA and PR. During high Season you can expect some delays to receive your package. Our main carrier is USPS. Please make sure that you provide the correct address. If you provide a wrong address, we cannot change it when the order has been shipped. 

Returns: 

We take pride in providing high-quality jewelry and exceptional customer service. To maintain the quality, hygiene and safety standards of our products, we have implemented a strict no return policy. Please read the following policy carefully before making a purchase. 

We offer clients the necessary information to take care of their jewelry pieces. Our jewelry has no money back. If the jewelry arrives broken, the customer can return it for exchange or a store credit. The customer has 7 days from the day it was delivered, to contact us.  

Quality Assurance:

We thoroughly inspect all our jewelry items before they are shipped to ensure they meet our quality standards. We inspect every piece before ship it and in most of the cases make videos while preparing your orders.

In the unlikely event that you receive a damaged or defective item, please contact our customer service team at at info@helloluxy.com within 7 days of receiving your order. We will gladly assist you with a resolution. 

We offer returns if we made a mistake in our order or if the item was sent damage. When the item is damage, you need to send us a picture of the item and we will send you the return address and let you know the process to follow. 

The customer must pay the shipping of the return package.

* Customer needs to send the piece in the original jewelry pouch in which it was received.

Cancellation Policy:

Orders cannot be canceled once 24 hours have passed since they were placed. Please review your order carefully before completing your purchase.

By making a purchase from Hello Luxy, you acknowledge and agree to abide by this no return policy. We appreciate your understanding and thank you for choosing us for your jewelry needs.

For Personalize items, we cannot offer returns since the item is made for you. Sorry for the inconveniences!

If  you have any question regarding your order, you can write us an email to: info@helloluxy.com

Best Regards,

Hello Luxy LLC